Client Shipping Resources
HELPFUL RESOURCES
TFWW helps you learn about tradeshow shipments and explains tradeshow Bill of Lading (BOL) considerations.
What is Cross-Border Shipping? It's the process of shipping goods from one country to another.
What is hazmat shipping? TWW explains why hazmat shipping is regulated, how to ship hazmat goods safely and more.
Learn about Incoterms with TWW. Find out how to chose the right Incoterm and the benefits of using Incoterms.
An NMFC number, or National Motor Freight Classification number, is a four-digit code that is used to classify commodities for LTL Shipping.
Check out these LTL packaging tips to use during your next LTL shipment process.
Learn about the different types of FTL equipment that is available to fit almost any FTL shipping need.
What is the difference between LTL and FTL freight? Learn about LTL shipments & FTL Shipments, freight class & more.
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You can hire a 3rd party logistics (3PL) firm to manage all of your shipping logistics, from scheduling to warehouse containment, from the nitty gritty details of distribution to optimizing space and maximizing your profits.
You can hire a 3rd party logistics (3PL) firm to manage all of your shipping logistics, from scheduling to warehouse containment, from the nitty gritty details of distribution to optimizing space and maximizing your profits.
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TWW has put together the ultimate shipping terms glossary for your convenience. Learn shipping terms and shipping lingo easily
What is guaranteed delivery? LTL carriers provide guaranteed delivery which specifies the date of delivery and prioritizes on time delivery.
What is freight reclassification? And why is freight reclassified? Learn about freight reclassification charges
What is limited access delivery? A limited access fee is an extra charge made by a carrier for difficult pickups or deliveries
So, what is All-Risk Insurance? What does all risk insurance cover? How do you submit all risk insurance claims?
CLIENT PORTAL
Gain better visibility into every stage of the shipping process - from any device, in real time. From obtaining quotes to managing freight, our proprietary software system - TFWW Connect - is designed with you in mind.
We make connection simple with multiple integration options including single sign-on, EDI, API, as well as plugins for major CMS platforms. The TFWW Connect on-boarding process is backed by a fully dedicated team to instill confidence through trusted direction.
From the simplest to the most complex shipments, our technology ensures your shipping experience is seamless, transparent and hyper-connected.
HOW TO VIDEOS
Uploading Addresses & Items
Generating an LTL Quote & Shipment
Submitting a Claim
Submitting A Claim
Sometimes things do not always go according to plan with shipments, and in the event that your freight gets damaged or lost in transit we try to make it as easy as possible for our customers to file a claim using our one-stop shop Connect Portal
When Can I Submit A Claim?
Claims may be filed when a shipment is either lost or damaged while in transit after being picked up by the carrier.
If the claim is being filed for damages, these damages must be marked on the Proof of Delivery.
What If Damage Is Not Marked On The Proof Of Delivery?
If damages were not listed on the signed proof of delivery, the claim must be filed within 5-business days of the day of delivery in order to be valid.
How-To File A Claim
Upon logging into your Connect account, head to the icon on the left toolbar that resembles a damaged box – this icon will pop up and promote “claims” which upon clicking will take you to your list of any previous outstanding or settled claims. In the top right corner there will be a prompt, “Submit A Claim” which will then allow you to enter all information regarding the shipment in the appropriate fields. Once completed, click on the “Submit Claim” tab at the bottom of the page and your claim has been successfully filed and will be worked on as soon as possible.