HELPFUL RESOURCES
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Whether you’re new to the freight industry or have been in shipping your whole career, we’ve created this glossary of terms to help you navigate and find and communicate your exact freight and shipping needs.

Freight Reclassification & Freight Reweigh

A common additional charge we see frequently stems from these two issues: freight being reclassified and freight being reweighed.

Limited Access Delivery & Residential

Whether you’re experienced or are brand new to the freight industry there is one thing all parties hate to see. That's right, additional charges! One of the most common additional charges we run into in this industry stems from limited access deliveries.

All Risk Insurance When Shipping

We understand that getting your freight where it needs to go in a safe and timely manner is of the utmost importance, but what happens when shipments do not go according to plan? This is where all-risk insurance can save the day.

LTL Guaranteed Deliver

Do you have a shipment that absolutely NEEDS to deliver by a certain time? For all your time-sensitive freight selecting a guaranteed delivery service is your best bet to ensure a timely delivery and a satisfied customer.

CLIENT PORTAL

Gain better visibility into every stage of the shipping process - from any device, in real time. From obtaining quotes to managing freight, our proprietary software system - TFWW Connect - is designed with you in mind.

We make connection simple with multiple integration options including single sign-on, EDI, API, as well as plugins for major CMS platforms. The TFWW Connect on-boarding process is backed by a fully dedicated team to instill confidence through trusted direction.

From the simplest to the most complex shipments, our technology ensures your shipping experience is seamless, transparent and hyper-connected.

HOW TO VIDEOS
Uploading Addresses & Items
Generating an LTL Quote & Shipment
Submitting a Claim

Submitting A Claim

 

Sometimes things do not always go according to plan with shipments, and in the event that your freight gets damaged or lost in transit we try to make it as easy as possible for our customers to file a claim using our one-stop shop Connect Portal 

https://connect.tfwwi.com/

 

When Can I Submit A Claim?

Claims may be filed when a shipment is either lost or damaged while in transit after being picked up by the carrier. 

If the claim is being filed for damages, these damages must be marked on the Proof of Delivery. 

 

What If Damage Is Not Marked On The Proof Of Delivery? 

If damages were not listed on the signed proof of delivery, the claim must be filed within 5-business days of the day of delivery in order to be valid.

 

How-To File A Claim

Upon logging into your Connect account, head to the icon on the left toolbar that resembles a damaged box – this icon will pop up and promote “claims” which upon clicking will take you to your list of any previous outstanding or settled claims. In the top right corner there will be a prompt, “Submit A Claim” which will then allow you to enter all information regarding the shipment in the appropriate fields. Once completed, click on the “Submit Claim” tab at the bottom of the page and your claim has been successfully filed and will be worked on as soon as possible. 

Making Payments